Return policy

Return Policy

If you're not satisfied with your order or wish to return a product, feel free to contact us at info@boltrecharged.com. We’re happy to assist you in resolving the issue as quickly as possible.

You have the right to return your order within 14 days of receiving it, as long as the product is in good condition. Ensure the product is complete, including its original packaging and accessories. Products that cannot be returned for hygiene reasons are clearly marked on the product page.

If the product does not meet your expectations or has defects, please send us an email with the reason for the return and include photos of the product. We will then send you the appropriate return form.

If the return form is not fully completed, we cannot process the return request.

Right of Withdrawal You have the right to cancel your order within 14 days of receiving it without providing any reason. To exercise your right of withdrawal, send a message to info@boltrecharged.com to request a return form, which will be emailed to you.

Exceptions Some products cannot be returned, such as those that cannot be returned for hygiene reasons once the seal is broken. These products are clearly marked on the product page.

Condition of the Product To qualify for a refund or exchange, the returned product must be in good condition with its labels and tags intact. The product should show no signs of use. We reserve the right to refuse returned items if, upon inspection, the items have been used or damaged through no fault of our own.

Return Shipping Costs The shipping costs for returns, both within and outside the Netherlands, are the responsibility of the customer. Please ensure you send the Track & Trace (T&T) information to info@salejano.nl so that we can track the return shipment.

Refunds Once we have received and inspected the returned product in good condition, we will either exchange it or refund the purchase amount to your bank account within 5 business days. You will receive an email confirmation once the refund has been processed.

Issues with Refunds If you haven’t received your refund after 5 business days, please contact us at info@boltrecharged.com. We’ll be happy to assist you and investigate the issue.

Privacy We handle your data with care and in accordance with our privacy policy